Privacy and data questions answered
You can request account deletion through Settings or email our support team. Personal data is anonymized within 30 days; transaction records are kept for seven years for regulatory purposes. After deletion, you won't be able to log in or access your withdrawal history online.
Payment credentials are handled by our licensed partners, not stored on our servers. We see only confirmation details—merchant reference, amount and timestamp. Your DANA wallet PIN, OVO registered phone, GoPay password and QRIS QR data never pass through our game platform.
Your account and linked payment methods remain active indefinitely. After three years of inactivity, we may ask for confirmation before processing withdrawals. Personal data is retained according to our seven-year compliance window, then archived.
Yes. Log into Settings, open Privacy & Data, and select Download My Data. You'll receive a CSV file with your registration details, verified email, phone number, linked payment methods, and a summary of your account activity.
We use your email address only to send account alerts, withdrawal confirmations and promotional offers if you've opted in during registration. You can unsubscribe from promo emails in Settings → Notifications. We do not share your email with third-party advertisers.
No. Our privacy policy applies equally to all players in Indonesia. Where local law permits, we follow the same data-collection and retention practices across all regions. If local law changes, we update the policy and notify you via email.
Contact our support team immediately through live chat or email with details of the concern. We investigate security incidents within 24 hours and notify affected players if personal data was accessed. You can also request a full account security audit from Settings.
